Accelerating digital transformation in administrative procedures
In the first quarter of 2026, Can Tho City intensified its administrative reform efforts and achieved many outstanding results in various fields, from institutional reform and administrative procedure reform to the task of building an e-government, aiming towards a digital government. In particular, many digital transformation models in handling administrative procedures were effectively implemented, contributing to improving the quality of service for citizens and businesses.
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Residents experience using the reception robot at the Lai Hoa Commune Public Administrative Service Center. Photo: Contributor.
In the first quarter of 2026, the People's Committee of the city and agencies, units, and localities within the city issued numerous directives and regulations on administrative reform; legal documents were issued ensuring quality and adherence to procedures. Administrative procedures were promptly announced and publicized, facilitating implementation by individuals and organizations; the reorganization of the organizational structure and local government at two levels was completed according to schedule. According to the report of the People's Committee of the city, the rate of timely processing of administrative procedure dossiers reached 99.83%; the rate of digitization of dossiers and documents and the results of administrative procedure processing reached 95%.
Many localities are promoting digital transformation, contributing to improving the efficiency of state agencies and better serving the people. A prime example is the Lai Hoa Commune People's Committee, in collaboration with the representative office of MISA Joint Stock Company in Can Tho City, which recently deployed an Artificial Intelligence (AI) system for administrative work – a receptionist robot – at the Commune's Public Administrative Service Center. The receptionist robot has an intuitive interface, clear voice, and natural interaction capabilities, making it easy for citizens to look up administrative procedures, receive advice on required documents, fees, and processing times.
According to Mr. Tran Tri Van, Deputy Secretary of the Party Committee and Chairman of the People's Committee of Lai Hoa commune, the deployment of AI and reception robot systems is not only a technological solution but also demonstrates the determination of the Party Committee and the government of Lai Hoa commune in building a digital government, aiming to serve people and businesses quickly, transparently, and efficiently. The People's Committee of the commune has intensified propaganda to encourage people to actively access and use digital utilities. Thanks to these synchronized solutions, in the first quarter of 2026, the rate of receiving online administrative procedures and digitizing documents in the commune reached a high level, nearly 99%.
The People's Committee of Long Tuyen Ward developed a digital transformation plan linked to administrative reform; simultaneously, in coordination with the Fatherland Front and other political and social organizations, established one rapid response support team and 13 community digital technology teams in 13 areas, with 110 core members, focusing on disseminating information and guiding people to use online public services and other digital applications.
The People's Committee of the ward has invested in information technology equipment to meet the requirements of digitizing documents, streamlining work processes, and connecting to the city's digital transformation system. Regarding digital transformation personnel, the ward has 66 officials and employees, including 2 civil servants (with dual responsibilities) in charge of digital transformation work; and 6 civil servants directly handling administrative procedures for citizens. For vulnerable groups (the elderly, people with disabilities, or those with limited digital literacy), the People's Committee of the ward has implemented a plan to support document processing: processing documents at home, assigning volunteers to assist with online public services, and delivering document results via public postal services.
According to feedback from localities, although digital platforms have been deployed synchronously, some software systems have not been fully synchronized, causing difficulties in connecting, sharing, and reusing data between units. The integration of specialized data into the shared data warehouse remains limited due to the incomplete databases of some sectors and fields.
In 2026, agencies, units, and localities will accelerate the digitization of administrative procedure processing results; standardize and electronically process business processes for handling documents in an online environment; and ensure stable and secure operation of the city's shared information systems, including: the administrative procedure processing information system, the document management and operational system, and the official email system. The Department of Science and Technology will coordinate with other departments and agencies to develop specialized databases, ensuring synchronization and uniformity. Simultaneously, it will connect and share with the city's shared data warehouse to serve the leadership and management work of all levels of government based on data. Information technology equipment will be purchased to ensure smooth and efficient operation of local government at both levels.
QUOC THAI - Bao Can Tho (tnxmai)